Refund policy
Refund & Return Policy
Last updated: October 20, 2026
At Saint Elias, we take pride in creating apparel that represents faith, discipline, and purpose. We want every customer to feel confident in their purchase.
Please review our return and refund policy before placing an order.
1. Returns and Exchanges
Our products are produced on demand, meaning each item is made specifically after an order is placed.
Because of this, we generally do not accept returns or exchanges for:
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Ordering the wrong size or colour
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Changing your mind after purchasing
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Personal preferences regarding fit or style
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Items ordered by mistake
We encourage customers to review product descriptions, sizing charts, and order details carefully before checkout.
This policy does not limit your rights under applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact Saint Elias as soon as possible.
We recommend contacting us within 30 days of delivery so we can investigate promptly.
When contacting us, please include:
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Your order number
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A description of the issue
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Clear photographs of the affected product and, where relevant, its packaging
Once we review the issue, we will arrange an appropriate resolution, which may include a replacement or refund.
The 30-day reporting period is a recommended timeframe and does not restrict any rights or remedies provided by law.
3. Refunds
When a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Where required by applicable law, refunds will include the appropriate shipping charges and taxes.
4. Order Cancellations
Because orders are sent for production, cancellation requests must be submitted as quickly as possible.
If an order has not yet entered production, we may be able to cancel it.
Once production begins, cancellation may no longer be possible, except where required by applicable law.
5. Return Shipping
Do not send products back without contacting Saint Elias first.
If a physical return is necessary, our customer support team will provide the appropriate return instructions and return address.
For confirmed defective, incorrect, or damaged products, Saint Elias will cover return shipping where a return is required.
Customers are not required to send items directly to our printing or manufacturing partners.
6. Lost or Missing Packages
If your order has not arrived within the estimated delivery period, please contact us.
We will investigate the shipment with the appropriate delivery and fulfillment partners.
Where required by applicable law, we will provide an appropriate remedy for orders that are not delivered.
7. Consumer Rights
Nothing in this policy excludes, limits, or replaces any rights customers may have under applicable consumer protection legislation, including Quebec's Consumer Protection Act and applicable legal warranties.
Where this policy conflicts with mandatory consumer protection laws, those laws will prevail.
8. Contact Us
For refund requests, damaged items, order issues, or other concerns, please contact us through the Contact page at:
Please include your order number and relevant details so we can assist you efficiently.
SAINT ELIAS
Faith. Discipline. Purpose.